Revised Shipping & Order Tracking Policy (for TikTok U.S./Mexico Fashion Brand)
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the globe, ensuring that we provide the highest levels of responsiveness to you at all times.
Shipping
Free Shipping Policy
Free Standard Shipping Worldwide on all orders—no minimum purchase required.
Shipping Partners
We partner with leading global logistics providers to ensure reliable delivery:
- DHL
- UPS
- TNT
- FEDEX
- EMS (default for remote areas)
Order Processing Time
All orders are processed and shipped within
48 business hours of payment confirmation.
Note: Business days exclude weekends and public holidays in the U.S., Mexico, and our fulfillment centers.
Delivery Time Estimates
| Region |
Estimated Delivery Time |
| United States |
3–7 business days |
| Mexico |
5–10 business days |
| Rest of World |
7–12 business days |
Disclaimer: Shipping times are estimates only and cannot be guaranteed. Delays may occur due to customs clearance, peak seasons, or unforeseen logistics disruptions.
Important Notes
-
Shipping Address Accuracy
Please verify that your shipping address is
complete and correct before submitting payment. We will only ship to the address provided at checkout—we cannot modify addresses after an order is placed. Incorrect addresses may result in delivery delays, lost packages, or additional fees for reshipping.
-
Force Majeure Delays
Orders may be delayed due to unavoidable events (e.g., natural disasters, severe weather, customs strikes, or global supply chain disruptions). In such cases, we will prioritize processing your order as soon as conditions allow and notify you of any significant delays via email.
-
Damaged or Defective Items
We take every reasonable precaution to ensure products arrive in perfect condition. If your item is damaged in transit or arrives defective:
- Contact us immediately at service@doorofshopping.com within 3 business days of delivery
- Provide your order number and clear photos of the damaged item and packaging
- Our customer support team will guide you through the return or replacement process at no cost to you
Order Tracking
-
Order Confirmation
After placing your order successfully, you will receive an
Order Acknowledgment Email within 1 hour to confirm your order details (product, quantity, shipping address, and payment status).
-
Shipment Notification
Once your order is dispatched, you will receive a
Shipment Confirmation Email containing:
- Your unique order number
- Carrier information and tracking number
- Order placement date and dispatch time
- Direct link to the carrier’s tracking page
-
Tracking Your Package
You can track your package 24/7 on the carrier’s official website using the provided tracking number. Tracking updates may take
24–48 hours to appear on the carrier’s system after dispatch.
Additional International Shipping Guidelines
-
Service Availability
International shipping services vary by country and region. To view the exact shipping options and estimated delivery times for your location, enter your full shipping address at checkout.
-
Customs and Import Taxes
- For international orders (excluding U.S. and Mexico), you may be required to pay customs duties, import taxes, or VAT upon delivery. These fees are determined by your local customs office and are not included in your order total.
- All international customers are solely responsible for paying these fees. We recommend contacting your local customs office for details on applicable rates before placing your order.
- For U.S. and Mexico customers: Orders are shipped duty-paid, and no additional customs fees will be charged upon delivery.
