Revised Return & Refund Policy (for TikTok Fashion Brand)
We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with original tags attached, and in its original packaging. You’ll also need to provide the original receipt or proof of purchase.
To start a return, please contact us at [Your Official Email Address]. If your return is approved, we will send you a prepaid return shipping label and detailed instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted and will be returned to the sender.
Return Shipping Cost Responsibility
- Free Return for Quality Issues: If the item is defective, damaged, or incorrect (wrong size/color/style), we will cover the full return shipping cost via the prepaid label we provide.
- Customer-Borne Cost for Change of Mind: For returns initiated due to personal preference (e.g., changed mind, ordered the wrong size by mistake), the return shipping cost will be deducted from your final refund amount.
For any return-related questions, feel free to reach out to us at [Your Official Email Address] at any time.
Damages and Issues
Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us at [Your Official Email Address] right away with photos of the issue. We will evaluate the problem promptly and offer a suitable solution (refund, replacement, or store credit) to resolve it.
Exceptions & Non-Returnable Items
The following items are non-returnable and non-exchangeable:
- Items that have been worn, washed, altered, or had their original tags removed.
- Sale items, clearance items, and gift cards.
- Custom or personalized items (e.g., custom printed hoodies, embroidered hats).
Note: Perishable goods, hazardous materials, flammable liquids, or gases are not part of our product range and are not applicable to this policy.
Exchanges
The fastest way to get the item you want is to initiate a return for your original purchase, and once the return is approved, place a separate order for the new size/color/style. We do not offer direct exchanges at this time to ensure you receive your desired item as quickly as possible.
Refunds
We will notify you via email once we have received and inspected your returned item. We will then inform you if the refund is approved or rejected.
If approved, the refund will be automatically processed to your original payment method within 3 business days. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account—this can take up to 14 business days, depending on your financial institution’s processing time.
